Unified communications is a comprehensive approach that consolidates various communication methods into a cohesive and streamlined user experience. It seamlessly integrates email, text, and voice messaging with live voice, audio and video conferencing, and Web collaboration, all within a single interface. Additionally, it incorporates a "presence" notification feature to indicate one's availability for participation.
With the convenience of a simple finger swipe, users can effortlessly switch between tablet, smartphone, or desktop phones. Furthermore, the One Number Service ensures that calls can seamlessly follow users to their preferred device, whether it be in the office, at home, or even at a fishing lodge. This transition remains completely transparent to the caller. Moreover, unified communications can be seamlessly integrated or embedded into existing business process software.
The implementation of unified communications brings about significant cost reductions in various ways. For instance, it facilitates the transfer of mobile device traffic from the cellular network to the WLAN when within WLAN range. This not only enhances efficiency but also reduces service provider charges. Furthermore, it enables the utilization of more efficient network transport, such as SIP trunking and intelligent call routing, further minimizing costs. Additionally, unified communications helps reduce travel expenses and saves time by replacing in-person meetings with Web collaboration. Lastly, it effectively minimizes or even eliminates the delays that occur from unsuccessful contact attempts, thereby reducing human latency.
Leading providers in the unified communications industry include AVAYA, CISCO, PANASONIC, NEC, ALCATEL, and ASTERISK.
