Aleena International FZE offers an innovative solution to the challenges posed by traditional proprietary PBX systems with call center capabilities. These legacy systems have often been plagued by exorbitant costs and complex setup procedures. However, our cutting-edge call center management solution addresses these issues head-on.
• With our integrated Wallboard feature, you can monitor call queues in real-time, ensuring that no call goes unanswered. This real-time monitoring capability provides you with the information you need to effectively manage your call center operations.
• In addition, our solution provides detailed reports on the longest wait times and abandoned calls. These reports offer valuable insights into the performance of your call center, allowing you to identify areas for improvement and optimize your operations.
• Furthermore, our solution includes SLA (Service Level Agreement) and Callback Statistics. These metrics enable you to measure the effectiveness of your call center in meeting customer expectations and ensure that your service levels are consistently maintained.
• To enhance customer satisfaction, we also offer a Call Back option for customers who are not willing to wait in the queue. This feature allows you to offer an alternative solution to customers, ensuring that their needs are met promptly and efficiently.
