Call Recording Solution

Aleena International FZE offers an innovative call recording architecture that provides advanced contact-center functionality, including call recording, live monitoring, reporting, quality management, and speech analytics. With a user-friendly web interface, access call recordings anytime, anywhere without the need for desktop software. Search millions of calls by any parameter, playback recordings in the browser window, and record all calls automatically or based on specific criteria. Our solution is widely compatible with leading equipment vendors, ensuring interoperability with virtually any phone system. Generate comprehensive statistics and reports for calls, days, groups, users, and agents performance. Monitor employees' calls in real-time to guide and support agents to deliver optimum customer service. Quickly search for any keyword or phrase to find the information you need.